General Atomics and Affiliated Companies Desktop Engineer in San Diego, California
Job ID#: 18438BR
Company: General Atomics
Title: Desktop Engineer
Job Category: Information Technology
City: San Diego
Full-Time/Part-Time: Full-Time Hourly
Travel Percentage Required: None
Clearance Required?: No
General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
The Desktop Engineering team performs a variety of support tasks for the GA enterprise to include: scripting, automation, architecture design, systems operations and advanced troubleshooting.
We have a need for a Desktop Engineer to join our team in San Diego, CA.
Under general supervision, this position is responsible for maintaining the smooth operation of multi-user computer systems. Duties may include application preparation for deployment with enterprise end-point management solution, creating and/or maintaining documentation, installing and configuring system software, and providing security to computing resources. Determines the method and procedure for resolving routine software and hardware failures. Provides technical information, prioritizes, and determines appropriate action on routine request from all levels of employees. Prepares and maintains various electronic and hard copy reports and logs. May make recommendations to purchase hardware and software, coordinate installation and may train internal users.
DUTIES & RESONSIBILITIES
Apply engineering principles to the design and enhancement of systems
Ensure the security and integrity of system and product solutions
System Center Products - Support of infrastructure, agents, and reporting
System Center Configuration Manager - Software Distribution, Software Updates, Operating System Deployment, Compliance Settings
System Center Orchestrator: Engineering of Runbooks
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
Performs other duties as assigned or required.
Typically requires an Associate's degree in information technology or a related discipline, along with one or more year professional systems administration experience. Equivalent professional experience in information technology may be substituted in lieu of education.
Must demonstrate full knowledge of two or more system administration functions including system performance tuning and measurement, back-up, recovery, configuration, internet protocol, security/firewalls, web servers and load balancing.
Strong familiarity with Active Directory
Knowledge of and adherence to change control standards and procedures, problem resolution, and troubleshooting techniques
Knowledge of SCCM
Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems and associated peripheral equipment.
Must be customer focused and demonstrate the ability: to resolve semi-routine technical situations; communicate with all levels of personnel; and, explain general information.
Must be able to schedule and coordinate work assignments to meet established completion dates.
Must be customer focused and possess: (1) the ability to identify issues, interpret data and develop solutions to a variety of routine and non-routine problems; (2) good analytical, verbal and written communication skills to accurately document and report findings; (3) good interpersonal skills to interface with all levels of employees; (4) the ability to maintain the confidentiality of sensitive information; and (5) strong computer skills. The ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required.
General Atomics and affiliated companies is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.